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Terms & Conditions

TERMS AND CONDITIONS

PLACE AN ORDER

To place an order within the capital city you can make your purchase through our website or in-store.

To purchase from inside the country, select your item and contact store.

You can pay with your credit or debit card.

DELIVERY METHODS

DELIVERIES WITHIN THE CAPITAL CITY

The product will be delivered within 72 hours after payment.  Our customer will receive a call from our Transport Department to coordinate its delivery.  We deliver the product at no cost within the perimeter of the city; we do not deliver in red areas.  The customer must have the space empty and ready to place the product; our personnel is not authorized to move other furniture.  Transport personnel will assemble your furniture as they deliver it or in another visit.  We do not raise product more than three levels if it is not through an elevator with enough space so the product will not be damaged.

DELIVERIES OUTSIDE THE CAPITAL CITY

If you make a purchase outside the capital, the customer must coordinate with its seller the transport company to be contracted.  The customer must indicate by means of a responsible letter the transport company selected to make the delivery.  Once Ashley delivers the product, the transport will be 100% responsible for it.

PRODUCT DELIVERY

At the time you receive the product, you should check that it corresponds to what you have purchased and that it is in perfect conditions.  If everything is okay, please sign the reception and conform note.  In case you find any inconvenience with your product, please call the store at that time and do not receive it.